Description: Can you not scan and see the alert that the Docstar client is disconnected?


Software: All


Solution: 



More than likely this is caused when another user is logged into the Docstar client. 


1. Verify the user logged into the client.

-Open the Docstar client from the Windows notification area (AKA system tray)

-Login with your username and password.



2. Refresh Eclipse web interface by clicking the browser refresh button (note: screenshot is taken from within Chrome browser).