Can you not scan and see the alert that the Docstar client is disconnected?

More than likely this is caused when another user is logged into the Docstar client. 

1. Verify the user logged into the client.

-Open the Docstar client from the Windows notification area (AKA system tray)

-Login with your username and password.

2. Refresh Eclipse web interface by clicking the browser refresh button (note: screenshot is taken from within Chrome browser).