Description: When Artsyl batches are stuck or reports of connectivity or speed issues occur, restarting the main services is often an easy solution.
Software Version: All
Solution:
Open Services > Stop these Services in order:
Artsyl DRM Service
DocAlpha: Server
DocAlpha: Registration
DocAlpha: Recognition
DocAlpha: Export
DocAlpha: Batch Manager
DocAlpha: Status
Once everything is stopped. Start the services back up in the same order, making sure the Artsyl DRM service is running fully before starting the server.