Scanners

Articles that pertain to fixing issues with customer scanners.

Compatible Scanners for DocStar ECM
There are many different scanners that will work for direct scanning with DocStar ECM. If for some reason it does not work with the "Direct Scan" ...
Thu, 4 Oct, 2018 at 12:04 PM
Installing Panasonic 1027C MKII
URL to this page: https://piftech.freshdesk.com/support/solutions/articles/33000233271-installing-panasonic-1027c-mkii- Description: All new Panasonic 1...
Mon, 26 Nov, 2018 at 1:07 PM
Where can I find a Manual for my Panasonic Scanner?
Panasonic's website has manuals to download.  https://panasonic.net/cns/pcc/support/scanner/download.html  You will be able to click the type of s...
Wed, 27 Feb, 2019 at 8:46 AM
Power Cycling the Scanner
Description: When you experience slowness in your phone or computer, you restart it and it all becomes better, right? Like those items, if your scanner is a...
Wed, 11 Apr, 2018 at 10:22 AM
Scanner Error Codes
Description: Whenever there's an error scanning (EG - double feeding), the Panasonic user utility will report the error code. See example (Error Code: ...
Mon, 24 Sep, 2018 at 4:04 PM
Device cannot be locked
Description: This error appears when attempting to scan or select a scanner inside the Eclipse UI or capture tab inside the client. Software Version: Al...
Mon, 25 Feb, 2019 at 3:59 PM
Shading Adjustment
Description: Sometimes the colors in some parts of the scanned images differ in the extreme, or that the image quality fails to be improved even after the i...
Tue, 1 May, 2018 at 8:36 AM
Clean/Replace Rollers Warning
Description: The Panasonic User Utility is installed on all computers that have a Panasonic scanner attached. It shows how many pages have been scanned b...
Wed, 20 Jun, 2018 at 12:33 PM
Locating the auto/manual switch on a Panasonic 5055/5046
Description: Under most circumstances, you'll want to make sure the manual feed selector is set to auto. When it's set to manual, the internal rol...
Tue, 12 Jun, 2018 at 10:29 AM
Panasonic 4065 Cleaning
Description: Clean your scanners every now and again. Collecting dust, paper residue and other particles it happens to catch - they can all cause problems w...
Mon, 7 Jan, 2019 at 10:53 AM