Scanners

Articles that pertain to fixing issues with customer scanners.

Compatible Scanners for DocStar ECM
Description: Not every scanner out there can scan directly into Docstar. Software: all Solution: There are many different scanners that will wor...
Thu, 18 Jul, 2019 at 3:34 PM
Installing Panasonic 1027C MKII
Description: All new Panasonic 1027C's are of the MKII variety. You can confirm that it's an MKII by either looking at the box the scanner shipped...
Thu, 18 Jul, 2019 at 3:37 PM
Where can I find a Manual for my Panasonic Scanner?
Description: Needing to know a little more about your scanner, you can find a manual for it online.  Software: All Solution: Panasonic's we...
Thu, 18 Jul, 2019 at 3:37 PM
Power Cycling the Scanner
Description: When you experience slowness in your phone or computer, you restart it and it all becomes better, right? Like those items, if your scanner is a...
Thu, 18 Jul, 2019 at 3:38 PM
Scanner Error Codes
Description: Whenever there's an error scanning (EG - double feeding), the Panasonic user utility will report the error code. See example (Error Code: ...
Thu, 18 Jul, 2019 at 3:56 PM
Device cannot be locked
Description: This error appears when attempting to scan or select a scanner inside the Eclipse UI or capture tab inside the client. Software Version: Al...
Mon, 25 Feb, 2019 at 3:59 PM
Shading Adjustment
Description: Sometimes the colors in some parts of the scanned images differ in the extreme, or that the image quality fails to be improved even after the i...
Tue, 1 May, 2018 at 8:36 AM
Clean/Replace Rollers Warning
Description: The Panasonic User Utility is installed on all computers that have a Panasonic scanner attached. It shows how many pages have been scanned b...
Thu, 18 Jul, 2019 at 3:58 PM
Locating the auto/manual switch on a Panasonic 5055/5046
Description: Under most circumstances, you'll want to make sure the manual feed selector is set to auto. When it's set to manual, the internal rol...
Thu, 18 Jul, 2019 at 3:58 PM
3065 driver problem
Description: The 3065 isn't as compatible with server 2016/2012 and windows 10 as it is with Windows 7.  Symptoms: If you open the Panasonic user u...
Thu, 26 Sep, 2019 at 2:14 PM