Eclipse / DocStarECM

This folder includes all iterations of DocStar's latest software.

How To: Create/Edit A [New] User In Eclipse
    1) Log into Eclipse (Must be signed in as an admin user).     2) Navigate to the “Users Tab” and then click on “Users     3) Now we are ready to mak...
Fri, 12 Oct, 2018 at 4:17 PM
How To: Restart Eclipse Client
1. Open Docstar client by clicking its icon in the notification area (AKA system tray). 2. Close client. 3. Restart Eclipse Client Service...
Thu, 12 Jul, 2018 at 3:16 PM
My Docstar client is not connected
Have you been able to scan, but suddenly can't? Are you seeing the following message under the capture tab? More than likely this is due to the u...
Mon, 4 Jun, 2018 at 3:43 PM
Scanner is not installed Error
Web client will not connect to scanner. A known issue with Panasonic brand scanners where it can scan with the client service just fine but will show a &quo...
Thu, 18 Oct, 2018 at 10:02 AM
My Docstar client is disconnected
Can you not scan and see the alert that the Docstar client is disconnected? More than likely this is caused when another user is logged into the...
Wed, 8 Aug, 2018 at 8:56 AM
Installing Office Integration + Print Imports + Licensing
Description: Step by Step installing office integration and print imports.  Software Version: 17.20.37188. 1) Open your Eclipse Client (Make sure...
Mon, 21 May, 2018 at 1:06 PM
How To: Setup GMAIL with Eclipse
https://support.google.com/a/answer/2956491?hl=en https://support.google.com/accounts/answer/185833?hl=en; The above articles are two references to iss...
Mon, 19 Feb, 2018 at 9:15 AM
How To: Create a Batch Import
Batch Imports are used to automatically import files from a central location stored locally or on a server. This is the typical solution for importing docum...
Mon, 9 Apr, 2018 at 11:06 AM
How To: Remove a User from Blacklist
When an error message shows up saying user is blacklisted from emailing perform the following steps: 1) Navigate to and open C:\programdata\eclipse\emai...
Wed, 7 Feb, 2018 at 9:28 AM
My Scanner has Disappeared or Other Client Service Issues
Often times when a user logs into multiple PCs, we see a problem where users are no longer able to scan or use other important functions. This is because th...
Wed, 30 May, 2018 at 8:58 AM