Miscellaneous

Misc.

How To: Join a Remote Session
Description: In order for PiF to provide technical support, we'll most often need to establish a remote connection to the affected PC/server. Proce...
Wed, 13 Feb, 2019 at 10:16 AM
Docstar Minimum Requirements
Description: Whether it is a new Scan Station, a User Station or Server, you need to make sure the Computer has these specifications to run Docstar without ...
Thu, 24 May, 2018 at 9:58 AM
How to Clear Browser Cache
Description: Sometimes PCs will get strange errors when using DocstarECM. Resetting User Preferences and clearing cache is a simple and effective solution. ...
Fri, 7 Sep, 2018 at 2:27 PM
How To: Stop Google Chrome from Opening PDF's in Browser
Description: PDFs opened in Chrome will often use its PDF viewer instead of a PDF viewing application. That can be set by (in Chrome) doing the following: ...
Wed, 8 Aug, 2018 at 8:49 AM
How To: Automatically Open in PDF Viewer after Download
Description: Sometimes we want to open the PDF in your PDF Viewer automatically after you save a copy of one of your documents. Process: 1. Actions ...
Wed, 8 Aug, 2018 at 9:28 AM
What version am I on?
Description: Need to know your current version? Software Version: All Solution: Knowing this helps us keep track of known issues in your version ---- ...
Fri, 12 Oct, 2018 at 10:37 AM
How to set up Working from Home
Description: Users want to work from home Software Version: Any Solution: It is possible to set users up with access to Eclipse/Docstar from hom...
Fri, 19 Oct, 2018 at 12:56 PM
How to: Create a Folder/Inbox
Description: Needing a new Inbox or Folder? software: All Solution: The user logged in that wants to create the Inbox/Folder needs to be an Admi...
Mon, 11 Feb, 2019 at 4:22 PM
Moving Documents to a Folder/Inbox
Description: Although, Documents are searchable outside of being in a Folder, you might find it Easier to keep all of John Doe's documents in a folder ...
Wed, 13 Feb, 2019 at 10:22 AM
Removing documents from Folder/Inbox
Description: You may have clicked the wrong box/folder. Do not fret, it's extremely easy to just remove them. Software: All Solution:  Sele...
Wed, 13 Feb, 2019 at 10:26 AM