Scanning / Scan Settings

How to Scan in DocStar ECM
Content can be captured via a desktop scanner using your devices’s TWAIN or ISIS drivers. First, Install DocStar client services Then, To Scan: Align yo...
Mon, 8 Oct, 2018 at 3:33 PM
Installing Panasonic ISIS Drivers
Description: Brand New (Panasonic) scanners for your Docstar Scans need the proper drivers for it to be read properly in the program Software Version: 1...
Wed, 20 Feb, 2019 at 1:36 PM
Capture Tab Help
Color coordinated assistance. You will find the text associated with the colored marks below the picture to explain each section: Scan Tab - In the...
Fri, 26 Oct, 2018 at 8:41 AM
Creating New Scan Settings In Eclipse
Creating New Scan Settings In Eclipse 1.  If we want to make a new scan setting first we need to go to the Capture Tab and then click the new button (...
Thu, 29 Mar, 2018 at 12:41 PM
How To: Append, Insert and Replace Pages
Description:  You may have to add pages to an existing document. Software Version: Docstar ECM Check out the video below, and in the next two minute...
Wed, 20 Jun, 2018 at 12:43 PM
Scanner not showing in the dropdown
Description: Can't find your scanner in the dropdown for devices Software Version: 17.20.xxxxx 1) The most important thing is to make sure your...
Wed, 23 May, 2018 at 11:10 AM
Scans not showing up after 400+ scanned
Current versions crash when document loads are excessive. We recommend that, at this moment, any users scanning with Docstar/Eclipse versions 17.52, that yo...
Mon, 15 Oct, 2018 at 4:23 PM
Scanner is in "Device" but I cannot scan
Description: Docstar Client is Connected, Check. Scanner is in the Drop Down, Check! But you cannot scan - OH NO!  Software Version: All Solution: I...
Fri, 12 Oct, 2018 at 11:18 AM
Scanner is not installed Error
Web client will not connect to scanner. A known issue with Panasonic brand scanners where it can scan with the client service just fine but will show a "...
Tue, 30 Oct, 2018 at 9:00 AM
My direct scan button needs to be pressed twice in order to open doc
This is an issue that involves having to press the direct scan button twice in order to open up that document 1. Open Windows Explorer by clicking the i...
Thu, 1 Mar, 2018 at 10:31 AM