Scanning / Scan Settings

Scanner is not installed Error
Web client will not connect to scanner. A known issue with Panasonic brand scanners where it can scan with the client service just fine but will show a "...
Tue, 30 Oct, 2018 at 9:00 AM
My Scanner has Disappeared or Other Client Service Issues
Often times when a user logs into multiple PCs, we see a problem where users are no longer able to scan or use other important functions. This is because th...
Wed, 30 May, 2018 at 8:58 AM
My direct scan button needs to be pressed twice in order to open doc
This is an issue that involves having to press the direct scan button twice in order to open up that document 1. Open Windows Explorer by clicking the i...
Thu, 1 Mar, 2018 at 10:31 AM
How to Scan in DocStar ECM
Content can be captured via a desktop scanner using your devices’s TWAIN or ISIS drivers. First, Install DocStar client services Then, To Scan: Align yo...
Mon, 8 Oct, 2018 at 3:33 PM
Scanner is in "Device" but I cannot scan
Description: Docstar Client is Connected, Check. Scanner is in the Drop Down, Check! But you cannot scan - OH NO!  Software Version: All Solution: I...
Fri, 12 Oct, 2018 at 11:18 AM
Error Writing to File
Description: After scanning in a document, Eclipse will report an error saying "error writing to file." Resolution:  1. Close out the Ec...
Thu, 25 Oct, 2018 at 10:39 AM
Capture Tab Help
Color coordinated assistance. You will find the text associated with the colored marks below the picture to explain each section: Scan Tab - In the...
Fri, 26 Oct, 2018 at 8:41 AM