Email

How To: Edit/Add SMTP Settings
Description: If you'd like to have the ability for emailing documents and approval alerts from Eclipse, then you need to have SMTP settings configured....
Mon, 29 Oct, 2018 at 1:20 PM
Outlook button is Missing
Description: if you could see an outlook button when emailing from Eclipse and it disappeared, this is likely because your client is not properly connected....
Thu, 18 Oct, 2018 at 10:04 AM
Emailing from Docstar
Description: When a user wishes to email directly through Docstar, there are 2 options available to view the document.  Software Version: All Soluti...
Thu, 28 Feb, 2019 at 3:29 PM
How to: Suppress Email Notifications
Description: Users will sometimes be inundated with multiple system emails a day for approvals or workflow items. Software Version: 17.20+ Make sure...
Fri, 30 Mar, 2018 at 1:01 PM
Creating a Single File from Multiple Documents
Description: You have a need to combine multiple documents into a single document when downloading them to your computer or emailing them. Software Vers...
Thu, 3 Jan, 2019 at 11:46 AM
UAC Elevation Error
Description:  Software Version: 17.52.xxxxx This error has a tendency to pop up when your Eclipse Client Service (The little blue globe) or An Office...
Wed, 30 May, 2018 at 3:11 PM
Using Docstar ECM with Office 365
In order to use Microsoft Office 365 with DocStar ECM for outbound emails you must have the Outlook client downloaded. Please see Microsoft article for more...
Thu, 4 Oct, 2018 at 10:31 AM
How To: Remove a User from Blacklist
When an error message shows up saying user is blacklisted from emailing perform the following steps: 1) Navigate to and open C:\programdata\eclipse\emai...
Wed, 7 Feb, 2018 at 9:28 AM
Email Link - Security Error/Webpage Not Found
Description: Clicking a link in the email opens up with a web browser like this: Software: all Solution: The Window pops up and it's not you...
Fri, 15 Feb, 2019 at 2:41 PM
Transaction Failed
Description:  Software: Error appears in 18.2 Solution: In 18.2, the new Task in workflows is "Asynchronous". "Automated" workf...
Fri, 29 Mar, 2019 at 1:03 PM