Error Messages

Connection used by your last login is no longer valid
Description:  Version: All Solution: 1. Log out of the web browser 2. Close the Eclipse client service completely 3. Relaunch the client service ...
Mon, 8 Jul, 2019 at 3:36 PM
Internal Server Error 503: Server Unavailable
Description: The process on how to fix the 503 Server Unavailable Error when navigating in Docstar. Software Version: All Solution: This error wi...
Tue, 14 May, 2019 at 10:59 AM
Index was out of Range
Description: Software: all Solution: If you see this error, a "Delete and Reindex" will need to be performed. Please contact support to h...
Wed, 13 Feb, 2019 at 9:37 AM
Client Installation "Installer has insufficient privileges"
Description: Software: All Solution: If you receive this error while downloading/installing the Docstar Client, the Windows User that you are Log...
Wed, 13 Feb, 2019 at 9:49 AM
The File is Damaged, could not be repaired
Description: Pulls meta data but image never fully renders (Content Fields are still filled in) Software: All Solution: Unfortunately, a documen...
Wed, 13 Feb, 2019 at 11:38 AM
"Client Acknowledgement of ExecQuery Timed Out"
Description: Using a Datalink and get the following error. Software Version: Any -- If restarting the client does not work, try the following:...
Fri, 12 Oct, 2018 at 2:16 PM
Operation Cannot Complete, the Client service selected is not Currently Available
Description: Software Version: All Solution:  The Eclipse Automation Service (on the Server) is not running.
Mon, 28 Jan, 2019 at 2:59 PM
Datalink Not Working - Datalink32Bit.svc is unavailable
Description: After a client reinstall on the server, a company's datalink stopped working. The error seen above would result. Version: All ...
Mon, 8 Jul, 2019 at 3:52 PM