Error Messages

Connection used by your last login is no longer valid
1. Log out of the web browser 2. Close the Eclipse client service completely 3. Relaunch the client service 4. Log back into the web browser *If...
Thu, 6 Sep, 2018 at 4:57 PM
Internal Server Error 503: Server Unavailable
Description: The process on how to fix the 503 Server Unavailable Error when navigating in Docstar. Software Version: All Solution: This error wi...
Tue, 14 May, 2019 at 10:59 AM
Index was out of Range
Description: Software: all Solution: If you see this error, a "Delete and Reindex" will need to be performed. Please contact support to h...
Wed, 13 Feb, 2019 at 9:37 AM
Client Installation "Installer has insufficient privileges"
Description: Software: All Solution: If you receive this error while downloading/installing the Docstar Client, the Windows User that you are Log...
Wed, 13 Feb, 2019 at 9:49 AM
The File is Damaged, could not be repaired
Description: Pulls meta data but image never fully renders (Content Fields are still filled in) Software: All Solution: Unfortunately, a documen...
Wed, 13 Feb, 2019 at 11:38 AM
"Client Acknowledgement of ExecQuery Timed Out"
Description: Using a Datalink and get the following error. Software Version: Any -- If restarting the client does not work, try the following:...
Fri, 12 Oct, 2018 at 2:16 PM
Operation Cannot Complete, the Client service selected is not Currently Available
Description: Software Version: All Solution:  The Eclipse Automation Service (on the Server) is not running.
Mon, 28 Jan, 2019 at 2:59 PM
Datalink Not Working - Datalink32Bit.svc is unavailable
Description: After a client reinstall on the server, a company's datalink stopped working. The error seen above would result. Resolution: In...
Tue, 5 Mar, 2019 at 3:14 PM