Software (include version): Ancora, DocStar IDC, Epicor IDC
Use Case: need to reset a user / admin account after being locked out for too many tries
Customer: N/A
Prerequisites: SQL table access
Instructions:
Run the following update
UPDATE [dbo].[userdata]
SET [LoginFailCount] = NULL, [LoginLockedOn] = NULL
where [UserName] = '<enter user name>'
replace <enter user name> with actual user name from UserName field in table
Helpful Links:N/A