Software (include version): Ancora, DocStar IDC, Epicor IDC

Use Case: need to reset a user / admin account after being locked out for too many  tries

Customer: N/A

Prerequisites: SQL table access


  1. Run the following update

UPDATE [dbo].[userdata]

SET [LoginFailCount] = NULL, [LoginLockedOn] = NULL

where [UserName] = '<enter user name>'

replace <enter user name> with actual user name from UserName field in table

Helpful Links:N/A