Software (include version): Epicor ECM
Use Case: Trying to log into the DocStar client on either the login or configure service tab and you get the following error message.
Customer: N/A
Prerequisites: N/A
Instructions:
This is being caused by their AV software blocking the login popup for entering password
IT will need to disable AV software on that device so that it will allow the login screen to open for you to enter password
Helpful Links: [Enter links to documentation or videos]