FAQ

Frequently Asked Questions

Is Eclipse/Docstar Compatible with Macintosh Computers?
At this point in time, users who have a Mac will only be able to access the Eclipse Website. Currently, MAC users cannot use the Docstar Client. This me...
Wed, 30 Jan, 2019 at 10:05 AM
I Need New Workflows, Integrations, or Reports
Description: Clients requiring new workflows, integration or reports.  Versions: All Solution: Tech Support may be able to assist with certain r...
Mon, 20 Jan, 2020 at 12:56 PM
What is PackageWorks?
Description: DocStar ECM PackageWorks delivers streamlined, intelligent package-based workflows designed to dramatically increase productivity and ensure th...
Wed, 26 Jun, 2019 at 12:25 PM
How To Reorder Pages Within A Document
Open the document you need to reorder and make sure your thumbnails are showing. If your thumbnails aren't showing, go to Actions --> Thumbnails -...
Thu, 29 Aug, 2019 at 4:19 PM
Google Chrome: "Not Secure" Alert
Description: Google Chrome will display a "not secure" alert to the left of the address bar. It looks like this: Versions: This applies to a...
Mon, 27 Jan, 2020 at 10:40 AM
User Editable Tables
Description:  A UET is a way to simplify being able to update data that comes from a DataLink or Integration. UETs also allow for cleaner workflows wit...
Wed, 11 Mar, 2020 at 10:26 AM
How to Create Dynamic Dropdown Lists In Docstar ECM
Description: See attached PDF for step by step instructions Software Versions Affected:  Docstar ECM Solution:  See PDF Attachment Referen...
Mon, 7 Dec, 2020 at 2:34 PM
Using Self-Signed Certificates with Epicor ECM (Docstar) in 20.x versions
*Screenshot Of Error* Description: Under development or Demo conditions it may be advantageous to setup a SSL environment, this can be done using a...
Fri, 8 Jan, 2021 at 3:58 PM
Username is incorrect
Description: Users will see the error "username is incorrect" when attempting to login. This is due to an invalid/expired cookie. Software ...
Mon, 15 Nov, 2021 at 9:03 AM