Docstar Client Service

Client is in the process of updating
Symptom: Eclipse client will not connect, it runs but when you attempt to scan or email, the system says the client is in the process of upgrading. Soluti...
Tue, 12 Dec, 2017 at 3:46 PM
Batch imports not pulling into Docstar
Description: This happens often when users are setting up new or re-configuring old imports. Software Version: All Solution: There are 2 main causes...
Thu, 17 May, 2018 at 10:20 AM
Internal Error 2203: Installing Eclipse Client
Description: When installing the Eclipse client you get this internal error. Version: Any Version Solution: Check the security permissions for the...
Fri, 30 Mar, 2018 at 8:56 AM
Error 1935 (Eclipse Client Service Setup)
Error 1935. An error occurred during the installation of assembly 'Microsoft.VC90.CRT, version = "9.0.30729.4148", publicKeyToken="1f...
Thu, 18 Jul, 2019 at 10:32 AM
System.IO.FileNotFoundException
Description: System.IO.FileNotFoundException error Error looks like:   Software Version: All Docstar version Solution:  1. Open Pr...
Wed, 12 Feb, 2020 at 2:47 PM
Scanning Error: "Unexpected Communications Error Occured."
Description: Software: All Solution: Replace USB Cable and or Power Cable.
Thu, 18 Jul, 2019 at 10:33 AM
Capture Tab Crashes Browser
Description: When a user scans or imports tons of documents into Eclipse and does not submit them, it can sometimes overload the browser. You will get a wai...
Tue, 10 Apr, 2018 at 10:59 AM
How To: Create Eclipse Desktop Service Mode
Description: The Automation Service needs to run in desktop mode in circumstances like when a customer is set up on the cloud, but has datalinks set up on a...
Tue, 18 Sep, 2018 at 9:44 AM
Invalid Enum Value Error
Description: Software Version: All Solution:  Restart services after updating this and test. Also check the versions of the client vs. the web...
Mon, 7 Jan, 2019 at 9:43 AM
Hash Value is Not Correct
Description: Software Version: All Solution:  The package containing the information for you to install the Docstar/Eclipse client is all int...
Mon, 7 Jan, 2019 at 9:44 AM