Description: This happens often when users are setting up new or re-configuring old imports.


Software Version: All


Solution: There are 2 main causes of this issue.


1. If the import folders are on a non local PC, you will need to sign in the Eclipse Automation Service as a domain admin.

2. If the test import function sees the document and run now works, disable pre-processing on the batch import.


If these fail, try recreating the batch import completely.