Docstar Client Service

How To: Install and configure the DocSTAR Client Service
Log into Eclipse in your web browser. Click on the "Capture Tab" You should receive a prompt to install the client. Click on "Install C...
Tue, 9 Apr, 2019 at 1:09 PM
How To Implement Kiosk Mode
Description: Implementing Kiosk Mode for users will make sure they do not have to confirm the correct client is connected every time a new user logs in. Thi...
Mon, 26 Mar, 2018 at 10:01 AM
How to Uninstall the [Docstar/Eclipse] client
Description: client acting up and you need to reinstall?  Software: ALL Solution: You'll need to Navigate to the Control Panel (or Add/Remo...
Mon, 28 Jan, 2019 at 12:50 PM
How To: Restart Eclipse Client
1. Open Docstar client by clicking its icon in the notification area (AKA system tray). 2. Close client. 3. Restart Eclipse Client Service...
Thu, 12 Jul, 2018 at 3:16 PM
My Docstar client is not connected
Have you been able to scan, but suddenly can't? Are you seeing the following message under the capture tab? Before proceeding, verify that the Do...
Wed, 9 Jan, 2019 at 10:54 AM
Installing Office Integration + Print Imports
Description: Step by Step installing office integration and print imports.  Solution: You must have the Docstar Client Downloaded for this to ...
Wed, 3 Apr, 2019 at 8:54 AM
My Docstar client is disconnected
Can you not scan and see the alert that the Docstar client is disconnected? More than likely this is caused when another user is logged into the...
Wed, 8 Aug, 2018 at 8:56 AM
Client is Not Responding
Description:  Software Version: All Solution: 1.) If you notice this error, try to Close and Reopen your client. You can follow this article to hel...
Mon, 28 Jan, 2019 at 12:52 PM
Eclipse Client Needs to be Updated
When the Eclipse product is updated, it's necessary to update the client service as well. If the Client Service application isn't updated, you can...
Mon, 9 Apr, 2018 at 10:16 AM
Eclipse Client Stuck On Needs To Be Updated
"Selected Client Needs to Be Updated. Click Here To Start the Upgrade." To Fix this simply uninstall all components using Revo: Then rest...
Wed, 19 Sep, 2018 at 2:40 PM