DocstarECM Client

Client is in the process of updating
Symptom: Eclipse client will not connect, it runs but when you attempt to scan or email, the system says the client is in the process of upgrading. Soluti...
Tue, 12 Dec, 2017 at 3:46 PM
Scanning Error: "Unexpected Communications Error Occured."
"An unexpected communications error occurred. Please check cable and power. If the error continues, reboot and try again." To fix this: Re...
Wed, 19 Sep, 2018 at 2:40 PM
Eclipse Client Stuck On Needs To Be Updated
"Selected Client Needs to Be Updated. Click Here To Start the Upgrade." To Fix this simply uninstall all components using Revo: Then rest...
Wed, 19 Sep, 2018 at 2:40 PM
Error 1935 (Eclipse Client Service Setup)
Error 1935. An error occurred during the installation of assembly 'Microsoft.VC90.CRT, version = "9.0.30729.4148", publicKeyToken="1f...
Mon, 26 Mar, 2018 at 9:23 AM
Batch imports not pulling into Docstar
Description: This happens often when users are setting up new or re-configuring old imports. Software Version: All Solution: There are 2 main causes...
Thu, 17 May, 2018 at 10:20 AM
Internal Error 2203: Installing Eclipse Client
Description: When installing the Eclipse client you get this internal error. Version: Any Version Solution: Check the security permissions for the...
Fri, 30 Mar, 2018 at 8:56 AM
[TRYCREATE] Destination mailbox could not be found
Description: This error will appear when the client service is trying to launch an email import that was not created while the service is running as admin. ...
Thu, 5 Apr, 2018 at 12:31 PM
Capture Tab Crashes Browser
Description: When a user scans or imports tons of documents into Eclipse and does not submit them, it can sometimes overload the browser. You will get a wai...
Tue, 10 Apr, 2018 at 10:59 AM
Hash Value is Not Correct
Mon, 22 Oct, 2018 at 9:40 AM
The procedure entry point nextafterf could not be located in the dynamic link library MSVR120_CLR0400.dll
Description: After an Eclipse install, You go to launch the application and you see this error: Cause: .NET framework 4.6.2 Solution: Uninstall ....
Wed, 22 Aug, 2018 at 4:41 PM