Docstar Client Service

How To: Install and configure the DocSTAR Client Service
Log into Eclipse in your web browser. Click on the "Capture Tab" You should receive a prompt to install the client. Click on "Install C...
Mon, 15 Oct, 2018 at 3:24 PM
How To: Restart Eclipse Client
1. Open Docstar client by clicking its icon in the notification area (AKA system tray). 2. Close client. 3. Restart Eclipse Client Service...
Thu, 12 Jul, 2018 at 3:16 PM
My Docstar client is not connected
Have you been able to scan, but suddenly can't? Are you seeing the following message under the capture tab? Before proceeding, verify that the Do...
Wed, 9 Jan, 2019 at 10:54 AM
My Docstar client is disconnected
Can you not scan and see the alert that the Docstar client is disconnected? More than likely this is caused when another user is logged into the...
Wed, 8 Aug, 2018 at 8:56 AM
Eclipse Client Needs to be Updated
When the Eclipse product is updated, it's necessary to update the client service as well. If the Client Service application isn't updated, you can...
Mon, 9 Apr, 2018 at 10:16 AM
Eclipse Client Stuck On Needs To Be Updated
"Selected Client Needs to Be Updated. Click Here To Start the Upgrade." To Fix this simply uninstall all components using Revo: Then rest...
Wed, 19 Sep, 2018 at 2:40 PM
Client is in the process of updating
Symptom: Eclipse client will not connect, it runs but when you attempt to scan or email, the system says the client is in the process of upgrading. Soluti...
Tue, 12 Dec, 2017 at 3:46 PM
Invalid Enum Value Error
Description: Software Version: All Solution:  Restart services after updating this and test. Also check the versions of the client vs. the web...
Mon, 7 Jan, 2019 at 9:43 AM
System.IO.FileNotFoundException
Description: System.IO.FileNotFoundException error Software Version: All Solution:  Go to Control Panel and go to Programs and Features ...
Fri, 4 Jan, 2019 at 9:52 AM
How To: Create Eclipse Desktop Service Mode
Description: The Automation Service needs to run in desktop mode in circumstances like when a customer is set up on the cloud, but has datalinks set up on a...
Tue, 18 Sep, 2018 at 9:44 AM