Description: Can you not scan and see the alert that the Docstar client is disconnected?

Software: All


Before proceeding, verify that you are using the right client connection:

More than likely this is caused when another user is logged into the Docstar client. 

1. Verify the user logged into the client.

-Open the Docstar client from the Windows notification area (AKA system tray)

-Login with your username and password.

2. Refresh Eclipse web interface by clicking the browser refresh button (note: screenshot is taken from within Chrome browser).