Description: Can you not scan and see the alert that the Docstar client is disconnected?
Before proceeding, verify that you are using the right client connection: https://youtu.be/lQsjlZvBmEM?t=188
More than likely this is caused when another user is logged into the Docstar client.
1. Verify the user logged into the client.
-Open the Docstar client from the Windows notification area (AKA system tray)
-Login with your username and password.
2. Refresh Eclipse web interface by clicking the browser refresh button (note: screenshot is taken from within Chrome browser).