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603-622-2122
Knowledge base
PIF Customer
FAQ
29
Docstar Minimum Requirements
What version am I on?
How To: Join a Remote Session
Recommended Audit Settings
How to Clear Browser Cache
View all 29
Scanning / Scan Settings
27
How to Scan in DocStar ECM
Installing Panasonic ISIS Drivers
Unable to Scan at this Time, Check SysTray
Capture Tab Help
Creating New Scan Settings In Eclipse
View all 27
Importing
5
How To: Create a Batch Import
How To: Quick Import Documents
Issues with Batch Imports
"Save a Copy" not working with Firefox
The Many Ways to bring Documents into Docstar
Retrieving
19
Office Documents Not Displaying/Rendering
How to: Burst/Split a document
How To: Merge A Document
Merging Large Documents [More pages] to Small Documents [few pages] - slow
Navigating Large Documents is slow
View all 19
Missing Documents
4
Accidentally Deleted a Document
Items not showing in Retrieve/Workflow
Checking the Audit Trail
Search Function isn't working
Workflows
16
Missing Workflow Fields.
How To: Reset a Workflow
Save vs. Submit
Changing a documents Workflow/Content Type
How to make a list
View all 16
Workflow Exceptions
6
Document is in the Recycle Bin
Too Many Searches; there are too many combinations of Input Values
ODBC Error [IM006]
Transaction (Process ID 90) was Deadlocked on Lock resources...
Workflow is Suspended on all versions except the latest
View all 6
Error Messages
10
Connection used by your last login is no longer valid
Internal Server Error 503: Server Unavailable
Index was out of Range
Client Installation "Installer has insufficient privileges"
The File is Damaged, could not be repaired
View all 10
Docstar Client Service
27
How To: Install and configure the DocSTAR Client Service
How To Implement Kiosk Mode
How to Uninstall the [Docstar/Eclipse] client
How To: Restart Eclipse Client
My Docstar client is not connected
View all 27
Print Import/Office Integration
8
Office Integration Installer Fails
Eclipse Open in Outlook Button Does Nothing
Print Import Not Working
Outlook - Stuck On Disabled State
NEW Docstar Mobile Application
View all 8
Email
13
How To: Edit/Add SMTP Settings
Outlook button is Missing
Emailing from Docstar
How to: Suppress Email Notifications
Creating a Single File from Multiple Documents
View all 13
Security / Groups / Content Types
8
How to Add/Edit Users and/or groups to a Security class
Security Class Permissions
What are Group Preferences? How do they work?
Creating Security Classes
How to Add new/edit Groups
View all 8
User Logins / Passwords
9
How to Log into DocStar ECM
How To: Create/Edit A [New] User In Eclipse
How do I change my password?
Trying to log into the client, says username/password is incorrect
"Too Many Automatic Redirects"
View all 9
Distributed Queue Errors
10
Document Requires View Rights
XML Exception, File extension not valid.
One or More content Items Encountered an Exception...
An edit Conflict Was Detected
Unable to open XFA PDF files
View all 10
DocstarECM / Eclipse is Down
5
Could not load file or assembly 'Astria.Framework.core.DataContracts
How to Restart Eclipse Services
503 Error - Split Server
The remote server returned an error: (500) Internal Server Error
Default Web Site Not starting - Doctar
Scanners
27
Compatible Scanners for DocStar ECM
Installing Panasonic 1027C/1057C MKII
Where can I find a Manual for my Panasonic Scanner?
Power Cycling the Scanner
Scanner Error Codes
View all 27
Licensing
5
How To: Find out which Eclipse users are taking up concurrent, named and view licenses.
How To: Request a barcode license (or any available license) in the Eclipse client service.
System License Expires in X Days
Requesting a license when one is not available.
An Invalid License was Detected. View Named (Id#). Please Contact Support.
Dell Servers
8
*Blue Screen of Death [BSOD]* Kmode Exception Not Handled. Aksdf.sys
Safe Mode Boot Loop Windows 2012 Server
Low Disk Space Error
Server Error in '/EclipseWeb' Application
How To: Restart Windows 2012 Server
View all 8
Agents
RICOH
1
RICOH - Print/Copy Color Half Missing
Third Party Software
Artsyl
22
Artsyl Installation - Client
How To: Restart Artsyl Services
How to: Create a New User in Artsyl
Artsyl 5.0* services not starting with system restart
Index was outside the bounds of the array
View all 22
frevvo
2
Frevvo Forms Before You Change Any Flows or Forms
Frevvo - clean up user's task list
RPM (Remote Print Manager)
1
Install RPM Printer
Ancora
1
Add New Entity + List Options(Care Rite Ancora)
Ratchet-X
0
PIF Customer Documents
Service and Support Documents
3
PIF Service Level Agreement 2022-2023
Amazon AWS Webservices Fall 2022 SOC2 report
BuzzSpace Source Code for Customers with Live Chat and PIF Marketing Updates
Professional Services
Ancora
56
Ancora Admin Guide including Web Classifier
Ancora Classification Error - Same Name
Ancora Classifier Tool - samples best practice
Concatenate - Account Number / Date
Configure DocStar Batch import file
View all 56
DocStar
58
Activate DocStar Reporting - Cloud Customer
Activating ReportWorks DocPath Issue
Approval Step - Order
Audit Trail settings
Basic Retrieve Article
View all 58
Gearmage
3
Configuring email accounts
GearMage - Saved File name format
Gearmage MFA Basic Auth Configuration
Miscellaneous
1
Combine CSV into 1
AEM (Automatic Email Manager)
0
Help Desk Software
by Freshdesk Support Desk