PIF Technologies

FAQ 31

• Docstar Minimum Requirements
• What version am I on?
• How To: Join a Remote Session
• Recommended Audit Settings
• How to Clear Browser Cache

View all 31

Scanning / Scan Settings 27

• How to Scan in DocStar ECM
• Installing Panasonic ISIS Drivers
• Unable to Scan at this Time, Check SysTray
• Capture Tab Help
• Creating New Scan Settings In Eclipse

View all 27

Importing 5

• How To: Create a Batch Import
• How To: Quick Import Documents
• Issues with Batch Imports
• "Save a Copy" not working with Firefox
• The Many Ways to bring Documents into Docstar

Retrieving 19

• Office Documents Not Displaying/Rendering
• How to: Burst/Split a document
• How To: Merge A Document
• Merging Large Documents [More pages] to Small Documents [few pages] - slow
• Navigating Large Documents is slow

View all 19

Missing Documents 4

• Accidentally Deleted a Document
• Items not showing in Retrieve/Workflow
• Checking the Audit Trail
• Search Function isn't working

Workflows 16

• Missing Workflow Fields.
• How To: Reset a Workflow
• Save vs. Submit
• Changing a documents Workflow/Content Type
• How to make a list

View all 16

Workflow Exceptions 7

• Document is in the Recycle Bin
• Too Many Searches; there are too many combinations of Input Values
• ODBC Error [IM006]
• Transaction (Process ID 90) was Deadlocked on Lock resources...
• Workflow is Suspended on all versions except the latest

View all 7

Error Messages 10

• Connection used by your last login is no longer valid
• Internal Server Error 503: Server Unavailable
• Index was out of Range
• Client Installation "Installer has insufficient privileges"
• The File is Damaged, could not be repaired

View all 10

Docstar Client Service 27

• How To: Install and configure the DocSTAR Client Service
• How To Implement Kiosk Mode
• How to Uninstall the [Docstar/Eclipse] client
• How To: Restart Eclipse Client
• My Docstar client is not connected

View all 27

Print Import/Office Integration 8

• Office Integration Installer Fails
• Eclipse Open in Outlook Button Does Nothing
• Print Import Not Working
• Outlook - Stuck On Disabled State
• NEW Docstar Mobile Application

View all 8

Email 13

• How To: Edit/Add SMTP Settings
• Outlook button is Missing
• Emailing from Docstar
• How to: Suppress Email Notifications
• Creating a Single File from Multiple Documents

View all 13

Security / Groups / Content Types 8

• How to Add/Edit Users and/or groups to a Security class
• Security Class Permissions
• What are Group Preferences? How do they work?
• Creating Security Classes
• How to Add new/edit Groups

View all 8

User Logins / Passwords 9

• How to Log into DocStar ECM
• How To: Create/Edit A [New] User In Eclipse
• How do I change my password?
• Trying to log into the client, says username/password is incorrect
• "Too Many Automatic Redirects"

View all 9

Distributed Queue Errors 10

• Document Requires View Rights
• XML Exception, File extension not valid.
• One or More content Items Encountered an Exception...
• An edit Conflict Was Detected
• Unable to open XFA PDF files

View all 10

DocstarECM / Eclipse is Down 5

• Could not load file or assembly 'Astria.Framework.core.DataContracts
• How to Restart Eclipse Services
• 503 Error - Split Server
• The remote server returned an error: (500) Internal Server Error
• Default Web Site Not starting - Doctar

Scanners 27

• Compatible Scanners for DocStar ECM
• Installing Panasonic 1027C/1057C MKII
• Where can I find a Manual for my Panasonic Scanner?
• Power Cycling the Scanner
• Scanner Error Codes

View all 27

Licensing 5

• How To: Find out which Eclipse users are taking up concurrent, named and view licenses.
• How To: Request a barcode license (or any available license) in the Eclipse client service.
• System License Expires in X Days
• Requesting a license when one is not available.
• An Invalid License was Detected. View Named (Id#). Please Contact Support.

Dell Servers 8

• *Blue Screen of Death [BSOD]* Kmode Exception Not Handled. Aksdf.sys
• Safe Mode Boot Loop Windows 2012 Server
• Low Disk Space Error
• Server Error in '/EclipseWeb' Application
• How To: Restart Windows 2012 Server

View all 8

RICOH 1

• RICOH - Print/Copy Color Half Missing

Artsyl 22

• Artsyl Installation - Client
• How To: Restart Artsyl Services
• How to: Create a New User in Artsyl
• Artsyl 5.0* services not starting with system restart
• Index was outside the bounds of the array

View all 22

frevvo 2

• Frevvo Forms Before You Change Any Flows or Forms
• Frevvo - clean up user's task list

RPM (Remote Print Manager) 1

• Install RPM Printer

Ancora 1

• Delete Training Data Function in Verification

Ratchet-X 0

Service and Support Documents 3

• PIF Service Level Agreement 2022-2023
• Amazon AWS Webservices Fall 2022 SOC2 report
• BuzzSpace Source Code for Customers with Live Chat and PIF Marketing Updates

Ancora 60

• Ancora Admin Guide including Web Classifier
• Ancora Classification Error - Same Name
• Ancora Classifier Tool - samples best practice
• Anti-Virus Exclusion List
• Concatenate - Account Number / Date

View all 60

DocStar 60

• Activate DocStar Reporting - Cloud Customer
• Activating ReportWorks DocPath Issue
• Approval Step - Order
• Audit Trail settings
• Basic Retrieve Article

View all 60

Gearmage 3

• Configuring email accounts
• GearMage - Saved File name format
• Gearmage MFA Basic Auth Configuration

Miscellaneous 1

• Combine CSV into 1

AEM (Automatic Email Manager) 1

• Non Split vs. Split invoices from AEM to IDC