Description: This happens often when users are setting up new or re-configuring old imports.
Software Version: All
Solution: There are 2 main causes of this issue.
1. If the import folders are on a non local PC, you will need to sign in the Eclipse Automation Service as a domain admin.
2. If the test import function sees the document and run now works, disable pre-processing on the batch import.
If these fail, try recreating the batch import completely.