Description: Documents taking a while to render and process in Docstar

Software Version: All


This issue is due to not enough Processing Queues. Users should have the Docstar Client Installed and Configured properly.

Users will need to Log into the Configure Service tab. Once logged in, the user will be able to select off “Process Queues”: Image, Office and Workflow.


The user’s workstation should have the latest Office Products to be able to process Office [Outlook, Microsoft Word…]

If you are receiving Errors, please go to the article for "Errors in Distribution Queue" - which will have answers for errors.

If documents continue to remain stuck, reach out to support so we can restart and make sure they make it through.