This situation applies to the first time a user logs into the kiosk and wants to use a MK2 scanner.
This will probably happen to users the first time they go to scan from this computer. Here's how to get it working.
1. Log into Kiosk.
2. Open user preferences.
3. Uncheck "show connected only" under scanners list. Click save.
4. Reload the capture web page.
5. From device list, pick 'Panasonic 1057c mk2 (USB)' or Panasonic 1027c mk2 (USB)' . Scanner should work now.
This only has to be done the first time the users log into the kiosk.
Reference Ticket: https://help.piftech.com/a/tickets/38680