Description: Sometimes PCs will get strange errors when using DocstarECM. Resetting User Preferences and clearing cache is a simple and effective solution. This article goes over how to clear the cache for all major browsers. If these directions do not match, you will need to search out the procedure for your particular build version.


Solution: Follow the instructions for your particular browser listed below.


Chrome 

  1. In the browser bar, enter:  chrome://settings/clearBrowserData  
  2. At the top of the "Clear browsing data" window, click Advanced. 
  3. Select the following:  
    • Browsing history 
    • Download history 
    • Cookies and other site data 
    • Cached images and files  
  4. From the "Time range" drop-down menu, you can choose the period of   time for which you want to clear cached information. To clear your   entire cache, select All time. 
  5. Click CLEAR DATA. 
  6. Exit/quit all browser windows and re-open the browser. 

 

Firefox 

  1.  From the History menu, select Clear Recent History.
    If the menu bar is hidden, press Alt to make it visible.
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Next to "Details", click the down arrow to choose which elements of   the history to clear; to clear your entire cache, select all items.
  4. Click Clear Now.
  5. Exit/quit all browser windows and re-open the browser.


Microsoft Edge 

  1.  In the top right, click the Hub icon (looks like star with three horizontal lines).
  2. Click the History icon (looks like a clock), and then select Clear all history.
  3. Select Browsing history, then Cookies and saved website data, and then Cached data and files. Click Clear.
  4. After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.


Internet Explorer 11 

  1.  Select Tools > Safety > Delete browsing history....
    If the menu bar is hidden, press Alt to make it visible.
  2. Deselect Preserve Favorites website data, and select:  
    • Temporary Internet files or Temporary Internet files and website files 
    • Cookies or Cookies and website data 
    • History 
  3. Click Delete. You will see a confirmation at the bottom of the window when the process is complete.
  4. Exit/quit all browser windows and re-open the browser.