FAQ

Frequently Asked Questions

It Says "Not Secure" when I go into Docstar
Description: Chrome users will experience a Red Not Secure (Or grey). Versions: All Solution: July 2018, Google [Chrome/web Browser] released an up...
Wed, 26 Jun, 2019 at 11:33 AM
Docstar Minimum Requirements
Description: Whether it is a new Scan Station, a User Station or Server, you need to make sure the Computer has these specifications to run Docstar without ...
Wed, 26 Jun, 2019 at 11:53 AM
Current version of Java that works with Docstar
Description: Questions on what Jave Docstar runs Versions: All Solution: Docstar/Eclipse currently runs on Java 8 up to version 17.52.  If your...
Wed, 26 Jun, 2019 at 11:40 AM
What version am I on?
Description: Need to know your current version? Software Version: All Solution: Knowing this helps us keep track of known issues in your version ---- ...
Fri, 12 Oct, 2018 at 10:37 AM
Current Versions Available
Description: Here's a list of current versions Versions: All Solution: Disclaimer/Important Notice: You can only upgrade software if you ha...
Thu, 3 Oct, 2019 at 11:18 AM
How To: Join a Remote Session
Description: In order for PiF to provide technical support, we'll most often need to establish a remote connection to the affected PC/server. Proce...
Wed, 13 Feb, 2019 at 10:16 AM
Videos and Articles to help you improve in Docstar
Here is a set of web pages that can help you better you Docstar Knowledge.  This is great for new employees: Training and Education - PiF Technologies ...
Tue, 16 Oct, 2018 at 12:42 PM
Recommended Audit Settings
Description: Audit settings record what happens in Docstar so that if things get moved, edited, deleted - we can find out the Culprit. Version: All ...
Wed, 26 Jun, 2019 at 11:42 AM
How to Clear Browser Cache
Description: Sometimes PCs will get strange errors when using DocstarECM. Resetting User Preferences and clearing cache is a simple and effective solution. ...
Fri, 7 Sep, 2018 at 2:27 PM
What are Annotations?
Description: Annotations are notes, stamps (approval, denials) - any mark left on a document. Versions: All Solution: --- You can find Annotatio...
Wed, 26 Jun, 2019 at 11:57 AM