FAQ
Frequently Asked Questions
Description: Whether it is a new Scan Station, a User Station or Server, you need to make sure the machine has these specifications to run Docstar without a...
Tue, 4 Aug, 2020 at 10:52 AM
Description: Need to know your current version? Software Version: All Solution: Knowing this helps us keep track of known issues in your version ---- ...
Fri, 12 Oct, 2018 at 10:37 AM
Disclaimer/Important Notice: You can only upgrade software if you have a Softcare Contract. To Inquire About your Contracts, information will be at the bott...
Mon, 19 Oct, 2020 at 11:15 AM
Description: In order for PiF to provide technical support, we'll most often need to establish a remote connection to the affected PC/server. Proce...
Wed, 13 Feb, 2019 at 10:16 AM
Description: Audit settings record what happens in Docstar so that if things get moved, edited, deleted - we can find out the Culprit. Version: All ...
Wed, 26 Jun, 2019 at 11:42 AM
Description: Sometimes PCs will get strange errors when using DocstarECM. Resetting User Preferences and clearing cache is a simple and effective solution. ...
Fri, 7 Sep, 2018 at 2:27 PM
Description: Annotations are notes, stamps (approval, denials) - any mark left on a document. Versions: All Solution: --- You can find Annotatio...
Wed, 26 Jun, 2019 at 11:57 AM
Description: Redactions are marks over a document to block private information. Versions: All Solution: A blacked out bar over the document hid...
Wed, 26 Jun, 2019 at 11:59 AM
Description: There is no way to drag and drop documents. Versions: All Solution: Unlike Legacy Docstar, the web based Docstar (at this moment) ...
Wed, 26 Jun, 2019 at 12:04 PM
Description: Users want to work from home Software Version: Any Solution: It is possible to set users up with access to Eclipse/Docstar from hom...
Fri, 19 Oct, 2018 at 12:56 PM