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Description: The idle time out license setting in site settings isn't working, which could be causing users not to be able to login.
If you open event viewer from the server, you'll notice errors that apply to the Eclipse license monitor service.
Software Versions Affected: All
Solution: List the step by step instructions on how to fix the issue with proper documentation and screenshots between steps.
- Verify that firstname.lastname@example.org is logged into the configure services tab of the Docstar client on the server. This makes it so the license monitor service runs, which will free up idle users' licenses.
Reference Ticket: Add a ticket link that we can use as an example.