Description: Users will see the error "username is incorrect" when attempting to login. This is due to an invalid/expired cookie.
Software Versions Affected: Applies to all
Solution is to clear cookies and other site data (for all time)
1. Open settings
2. Click the "privacy and security" category. Then click 'clear browsing data"
3. Change time range to "all time" and select "cookies and other site data". Click 'clear data'.
Reference Ticket: Add a ticket link that we can use as an example.