Description: In some cases, printing from Docstar to Adobe Acrobat brings up a failed process from the Astria Client.
Software Versions Affected: ALL
Solution: We can circumvent the failure rate of that method by performing the actions below.
Disclaimer: This solution only works if you are on Google Chrome
- Select your Document and go to the Actions dropdown and choose "Save a Copy". This should download a pdf copy of the file to your device.
- Click this link to download and manage the Adobe Acrobat Chrome Extension
- Once downloaded, select the file to open from the bottom of your browser.
- Once you have installed the Adobe Acrobat chrome extension, this step should open your file in the browser extension. From there, you can do the necessary work familiar to Acrobat, OR you can select "Open in Desktop App", and that will allow you to open the file directly to Adobe Acrobat PDF Editor.